Returns, Delivery & Warranty Policy

At LEDZ, we are committed to quality products, fair policies, and excellent customer service. Shop with confidence knowing that if something isn’t right, we’ll do our best to resolve it quickly and professionally.

Processing Times

Order Processing
Orders placed before 3:00 PM are typically processed on the same business day.
Orders received after 3:00 PM will be processed on the following business day.

Returns & Exchanges
Processed within 7 working days after receiving the returned item.

Warranty Assessments
Technical inspections and manufacturer assessments may take up to 30 days.

Refunds
Once approved:

Electronic Transfer: Within 48 hours
Credit Note: Issued immediately

Special Orders
Special-order items may require additional processing time. We will keep you informed throughout the process.

Delivery Options

Standard Delivery
Reliable nationwide door-to-door delivery. Delivery times may vary depending on your location.
Estimated Delivery Time: 2–7 Working Days

Click & Collect
Order online and collect from our store at no additional cost.

Express Delivery
Fast-track shipping available at an additional charge for urgent orders.
Estimated Delivery Time: 1–2 Working Days

Nationwide Shipping
We deliver throughout South Africa. Delivery to remote areas may take slightly longer.

Tracking information will be provided once your order has been dispatched.

Returns Policy

To qualify for a return, the following conditions must be met:

Item must be unused and in original condition
Original packaging and accessories must be included
Proof of purchase or original invoice is required
Return must be made within 14 days of purchase
Special-order items are non-returnable
All returns are subject to inspection and approval

Please note:

Non-faulty returns may incur a 15% handling fee
Shipping and courier fees are non-refundable

Warranty Information

All products are covered by a manufacturer’s warranty for your peace of mind.

Warranty Covers

Manufacturing defects
Faults occurring during normal intended use

Warranty Process
Products may be sent to the manufacturer or authorised service centre for assessment. Depending on the outcome, the item may be:

Repaired
Replaced
Refunded

Warranty periods vary by product. Please refer to your invoice or product packaging for specific details.

Warranty Exclusions

The warranty does not cover:

Damage caused by power surges or lightning
Misuse, neglect, or improper installation
Failure to follow product instructions
Use outside the intended application
Accidental damage or poor workmanship

Need to Return an Item?

Simply complete our Returns Form to begin the process.

Our team will guide you through the next steps and keep you updated every step of the way.

Your satisfaction matters to us — and we’re always here to help.